Frequently Asked Questions
Should I book my spa treatment in advance?
We advise that clients book as far in advance as possible, in order to avoid disappointment. We are
especially busy over weekends, public holidays and school holidays.
May I bring champagne/wine or food in when booking a spa treatment/spa day?
We do allow our clients to bring champagne or wine along for their spa treatments, and can provide
glasses. Food can be enjoyed on the hotel deck before or after treatments (no glassware allowed on
the deck) or else outside the spa entrance, at the Juice Bar. For special occasions/group bookings,
please arrange with us beforehand if you would like to bring cake or snacks.
How long should I arrive at the spa before my treatment?
Please arrive 10 minutes before your treatment starts, as we require all clients to first fill in a COVID-
19 Questionnaire, ensuring the safety of both clients and our staff. If you have booked a body
treatment (scrub, wrap or massage), please arrive an additional 5 minutes earlier, so that you can
change before your treatment.
Which hotel facilities can I access before/after my spa booking?
As a client at our spa, you may enjoy the hotel deck, swimming pool or Jacuzzi (when in operation),
before or after your spa treatment/s. You may also enjoy the hotel’s Juice Bar or Waves restaurant
for a meal or beverage. The William Roberts Hair Studio is located next to our spa, and bookings can
be made with them directly.
What should I wear for my treatment?
This depends on the treatment booked. For body treatments (massages, scrubs, wraps), wear
comfortable, lose clothes that are easy to change out of and back into. If you’re booked for a
pedicure, it is best to wear pants that can be folded up or shorts, as the treatment includes a foot
massage that could wet the cuffs of your pants. If your pedicure includes normal polish, wear sandals
to allow your toenails to dry.
Is it safe to get a massage or book a sauna treatment after a workout?
Post workout massages can help reduce/prevent muscle soreness, and are also effective in increasing
blood flow to your muscles, which helps repair damaged tissue. If you choose to book a massage
before your workout, your muscles have the chance to warm up and stretch, for improved flexibility.
Deep tissue massages are not recommended before a workout, as it can lead to muscle soreness.
How do I know I am booking the right facial for my skin type?
Our spa stocks Future This facial products from the Team Dr Joseph brand, which are suited to both
female and male clients. Team Dr. Joseph is wonderfully natural, effective and suited to all skin types.
Our therapists are experts in skincare and will gladly assess your skin needs, before determining the
best facials for your skin type.
Will a Mediheel pedicure or Paraffin dip be best for my dry, cracked heels?
Mediheel pedicures are effective for healing cracked heels, while a Paraffin Dip add on helps to
soften hard heels. Depending on the severity of your cracked heels, you may require more than 1
Mediheel Pedicure treatment to achieve the desired results.
Is it better to enjoy the sauna before or after my spa treatment?
When using the sauna before a body treatment, you can expect quicker recovery from intensive
massages like the Deep Tissue massage. If you use the sauna after your massage or body
wrap/scrub, you will experience greater detoxifying benefits. If you are booking a facial, please first
discuss making use of the sauna with your therapist – we do not advice using the sauna after a facial,
however pre-treatment sauna use is usually fine.
Should I tip my therapist?
Tips at Ohana Beauty & Wellness are not expected, however they are considered a gift for a job well
done. Tipping your spa therapist is similar to tipping at a restaurant, and the customary amount
ranges between 10% and 15% of your treatment/treatments.
What is the cancellation policy?
If you are unable to keep a scheduled appointment, please let us know 24 hours in advance. We
reserve the right to charge for any appointments that are missed without notice.
Can I bring my kids to the spa?
We ask that you do not bring small children along to your spa appointment, as there is no one to
watch them while you are having your treatment done. Our spa is a relaxing retreat for all of our
clients, away from stress and noise – for this reason, we ask that small children do not accompany
you on your spa day.
During a massage or body treatment, should I remove all my clothing?
We do not do nude massages, so even if you have booked a full body massage, wrap or scrub, you
will only need to undress down to your underwear – your therapist will supply you with a gown, and
will also cover or drape the parts of your body not being treated during the massage.
Should I shave or bath/shower before a wax?
You should not shave before your intimate wax, but may trim the area if you prefer. We do
recommend exfoliating before any wax, as scrubbing away dead skin will help the wax to grip the
hair and not the skin.
What COVID-19 protocols can I expect at the spa upon my arrival?
Clients who present any flu-like symptoms, feel unwell or know that they have been exposed to
another person who tested positive for COVID-19 within a 2 week period are not permitted within our
spa. Upon arrival, we will take your temperature, ask that you sanitize your hands and also ask you
to fill in our COVID-19 Health Questionnaire. You will also need to keep your face mask on at all
What if I am running late for my treatment?
If you are running late for your treatment, please inform us as soon as possible – if we are not too
busy, we may still be able to accommodate you, however if we are busy, we may need to reschedule
your appointment. If you want to avoid rescheduling, consider choosing a similar treatment that
takes less time to complete (for example, an express manicure instead of a deluxe manicure).